Frequently Asked Questions

Questions about Order Placing:
Questions about Order Processing:
Questions about After-Sales:



Questions about Order Placing:

1. Q:

Do I need to pay the sales tax?

A: No, there is no sales tax on our site.
2. Q:

What are the accepted payment methods?

A: We accept Credit Cards (only Visa and Master Cards), Western Union and Bank Transfer. Please note that, if you choose to pay with Visa card, you will be charged by our subsidiary site: northfaceoutlets.us.org, as for MasterCard, you will be charged by the other subsidiary site: northfaceoutlets.us.org. And we offer 10% discount for Western Union payment. But payment by cash, money orders, government subsidized program card, gift card, personal check, and store charge account are not accepted.
3. Q:

Do you accept international orders?

A:

Yes, we accept orders from Australia, Belgium, Canada, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, email a message to northface@my365service.com. We can ship your order almost anywhere in the world via EMS and DHL.

4. Q:

Can I pay over the phone?

A:

Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.

5. Q:

Is my payment to northfaceoutlets.us.org secure?

A:

All online payments are save and secured.northfaceoutlets.us.org has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

6. Q:

What should I do if I am getting an error when I pay with my credit card?

A:

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

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